İade Politikası
Bu çeviri bilgilendirme amaçlıdır; İngilizce metin esastır.
Bu Koşullar, İade Politikamız veya herhangi bir ürün ekranındaki hiçbir hüküm, Avustralya Tüketici Hukuku (Australian Consumer Law) veya yasal olarak hariç tutulamayan diğer tüketici koruma mevzuatı kapsamındaki haklarınızı veya başvuru yollarınızı hariç tutmaz, kısıtlamaz veya değiştirmez. Bu mevzuatın uygulandığı durumlarda hizmetlerimiz hariç tutulamayan güvencelerle birlikte sunulur ve iade, hizmetin yeniden sağlanması veya başka bir telafiye hak kazanabilirsiniz.
1. Pro aboneliği
Hesabınızdan istediğiniz an, iptal ücreti veya cezası olmadan iptal edebilirsiniz. Yenileme tarihinizden önce iptal ederseniz bir daha ücret alınmaz. Bir yenileme ödemesinden sonra iptal ederseniz, bu politikada belirtilen veya hukukun gerektirdiği haller dışında o ödeme iade edilmez ve planınız, ödediğiniz ayın sonuna kadar etkin kalır. İlk tam ücretli ödemeniz dışında, sonraki aylık ödemeler iade edilmez; bu politikada belirtilen veya hukukun gerektirdiği haller saklıdır.
(English only for now.)
When VoltFound Pro is included in a Fix Pack plan, the rules for that plan in Section 2 apply to the whole subscription, including the Pro features.
2. Auto-Fix plans (monthly)
(English only for now.)
VoltFound Pro + SEO Fix Pack, VoltFound Pro + GEO Fix Pack and VoltFound Pro + SEO/GEO/Social Fix Pack are monthly subscriptions. You can cancel at any time; your plan stays active until the end of the month you have paid for and does not renew.
First month: You can cancel within 14 days of your first payment and we refund that payment. If you asked us to start applying fixes right away and fixes were applied before you cancelled, we deduct a proportional amount for the days your plan was active.
Refunds and the 14-day right to cancel. You can cancel within 14 days of your first payment and get a refund, minus the days you used after the trial. Because paid fixes are saved to your site, we first undo them: your site must still be connected (the VoltFound plugin installed, or the Wix app connected) so that Undo can run. We issue the refund once Undo has finished. If your site is no longer connected, email hello@voltfound.com; if you reconnect, we will run Undo and refund you, otherwise we review the request case by case. If you are a consumer in the EU or the UK, this condition does not limit your statutory right of withdrawal.
Later months: Payments for later months are not refunded, except where the Auto-Fix connection guarantee or your statutory rights apply.
This section replaces the earlier "once opened" rule for Fix Packs. Nothing here limits your rights under "Your Statutory Rights" in our Terms of Service. If your plan started with a free trial, "first payment" means the first charge made when the trial ends, and the 14-day period and any proportional deduction are counted from that charge.
Pro + SEO Fix Pack (paste-ready), Pro + GEO Fix Pack (paste-ready) and Pro + SEO/GEO/Social Fix Pack (paste-ready)
(English only for now.)
This plan is a monthly subscription. You can cancel at any time; your plan stays active until the end of the month you have paid for and does not renew. You can cancel within 14 days of your first payment and we refund that payment, even if you have already received your first pack. Payments for later months are not refunded. Nothing here limits your rights under "Your Statutory Rights" in our Terms of Service.
3. Auto-Fix connection guarantee
(English only for now.)
If your plan includes Auto-Fix, you can ask for a refund of your first monthly payment within 14 days of that payment, when all of the following are true:
- our records show at least one attempt to connect or apply fixes on your site that failed;
- our records show no fix applied successfully on your site; and
- we worked with you through support and could not solve the problem.
We check our connection records for your site before we decide, and a person reviews every request. If our records show that fixes were applied successfully, this guarantee does not apply and Section 2 applies instead. This guarantee is in addition to any rights you have by law, including the right to cancel described in Section 2.
4. İade nasıl talep edilir
Hesabınızdaki “Withdraw and refund” düğmesini (Manage billing) kullanın veya tahsilattan itibaren 30 gün içinde, sipariş kimliğinizle (Stripe makbuzunuzda görünür) hello@voltfound.com adresine e-posta gönderin. 5 iş günü içinde yanıt verir ve onaylanan iadeleri orijinal ödeme yöntemine işleriz. Bu, yaşadığınız yerin hukukundan doğan hiçbir hakkınızı sınırlamaz.
5. Ters ibrazlar
Bankanız üzerinden itiraz açmadan önce lütfen bize yazın — çoğu sorun e-postayla daha hızlı çözülür. Kötüye kullanım niteliğindeki ters ibrazlarla ilişkili hesaplar askıya alınabilir.
Bu Türkçe çeviri yalnızca bilgilendirme amaçlıdır; İngilizce metin ile çelişki halinde, yürürlükteki hukuk aksini gerektirmedikçe İngilizce metin esastır.
Earlier version of this policy (in effect until October 15, 2026): https://voltfound.com/refund?v=1 Changes in version 4: Section 3a (Fix once guarantee) has been removed because the Fix once offer has ended.
Version 3 of this policy (in effect until November 4, 2026): https://voltfound.com/refund?v=3 Version 2 of this policy (in effect until October 23, 2026): https://voltfound.com/refund?v=2