Refund Policy
Nothing in these Terms, our Refund Policy or any product screen excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other consumer protection law that cannot lawfully be excluded. Where such law applies, our services come with guarantees that cannot be excluded, and you may be entitled to a refund, re-supply or other remedy.
1. Pro subscription
You can cancel at any time from your account, with no cancellation fee or penalty. If you cancel before your renewal date, you won't be charged again. If you cancel after a renewal payment, that payment is not refunded, except as this policy says or where the law requires, and your plan stays active until the end of the month you paid for.
Right to withdraw: you can withdraw within 14 days of your first payment — use the “Withdraw and refund” button in your account, email hello@voltfound.com, or send the withdrawal form below. We refund that payment within 14 days, minus the days you used Pro (for example, after 3 days of a 30-day month you get 27/30 back). Your Pro access ends when you withdraw.
Later renewal payments are not refundable, except where the service failed or the law where you live requires otherwise. When VoltFound Pro is included in a Fix Pack plan, the rules for that plan in Section 2 apply to the whole subscription, including the Pro features.
2. Auto-Fix plans (monthly)
VoltFound Pro + SEO Fix Pack, VoltFound Pro + GEO Fix Pack and VoltFound Pro + SEO/GEO/Social Fix Pack are monthly subscriptions. You can cancel at any time; your plan stays active until the end of the month you have paid for and does not renew.
First month: You can cancel within 14 days of your first payment and we refund that payment. If you asked us to start applying fixes right away and fixes were applied before you cancelled, we deduct a proportional amount for the days your plan was active.
Refunds and the 14-day right to cancel. You can cancel within 14 days of your first payment and get a refund, minus the days you used after the trial. Because paid fixes are saved to your site, we first undo them: your site must still be connected (the VoltFound plugin installed, or the Wix app connected) so that Undo can run. We issue the refund once Undo has finished. If your site is no longer connected, email hello@voltfound.com; if you reconnect, we will run Undo and refund you, otherwise we review the request case by case. If you are a consumer in the EU or the UK, this condition does not limit your statutory right of withdrawal.
Later months: Payments for later months are not refunded, except where the Auto-Fix connection guarantee or your statutory rights apply.
This section replaces the earlier "once opened" rule for Fix Packs. Nothing here limits your rights under "Your Statutory Rights" in our Terms of Service. If your plan started with a free trial, "first payment" means the first charge made when the trial ends, and the 14-day period and any proportional deduction are counted from that charge.
Pro + SEO Fix Pack (paste-ready), Pro + GEO Fix Pack (paste-ready) and Pro + SEO/GEO/Social Fix Pack (paste-ready)
This plan is a monthly subscription. You can cancel at any time; your plan stays active until the end of the month you have paid for and does not renew. You can cancel within 14 days of your first payment and we refund that payment, even if you have already received your first pack. Payments for later months are not refunded. Nothing here limits your rights under "Your Statutory Rights" in our Terms of Service.
3. Auto-Fix connection guarantee
If your plan includes Auto-Fix, you can ask for a refund of your first monthly payment within 14 days of that payment, when all of the following are true:
- our records show at least one attempt to connect or apply fixes on your site that failed;
- our records show no fix applied successfully on your site; and
- we worked with you through support and could not solve the problem.
We check our connection records for your site before we decide, and a person reviews every request. If our records show that fixes were applied successfully, this guarantee does not apply and Section 2 applies instead. This guarantee is in addition to any rights you have by law, including the right to cancel described in Section 2.
4. How to request a refund
Email billing@appvolt.ai within 30 days of the charge with your order ID (shown in your Stripe receipt). We respond within 5 business days and process approved refunds to the original payment method.
5. Chargebacks
Please contact us before disputing a charge with your bank — most issues are resolved faster by email. Accounts associated with abusive chargebacks may be suspended.
6. Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
— To AppVolt LLC, hello@voltfound.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.
If there is any conflict between this English version and a translation, the English version controls, except where applicable law requires otherwise.
Earlier version of this policy (in effect until October 15, 2026): https://voltfound.com/refund?v=1 Changes in version 4: Section 3a (Fix once guarantee) has been removed because the Fix once offer has ended.
Version 3 of this policy (in effect until November 4, 2026): https://voltfound.com/refund?v=3 Version 2 of this policy (in effect until October 23, 2026): https://voltfound.com/refund?v=2