Política de Reembolsos
Esta traducción es informativa; el texto en inglés prevalece.
Nada en estos Términos, en nuestra Política de Reembolso ni en ninguna pantalla de producto excluye, restringe ni modifica los derechos o recursos que le correspondan conforme a la Ley Australiana del Consumidor (Australian Consumer Law) o a cualquier otra ley de protección al consumidor que no pueda excluirse legalmente. Cuando dicha ley sea aplicable, nuestros servicios incluyen garantías que no pueden excluirse, y usted puede tener derecho a un reembolso, a una nueva prestación del servicio o a otro remedio.
1. Suscripción Pro
Puede cancelar en cualquier momento desde su cuenta, sin cargo ni penalización por cancelación. Si cancela antes de su fecha de renovación, no se le volverá a cobrar. Si cancela después de un pago de renovación, ese pago no se reembolsa, salvo lo que indique esta política o lo que exija la ley, y su plan sigue activo hasta el final del mes que pagó. Salvo su primer pago a precio completo, los pagos mensuales posteriores no se reembolsan, excepto lo que indique esta política o lo que exija la ley.
(English only for now.)
When VoltFound Pro is included in a Fix Pack plan, the rules for that plan in Section 2 apply to the whole subscription, including the Pro features.
2. Auto-Fix plans (monthly)
(English only for now.)
VoltFound Pro + SEO Fix Pack, VoltFound Pro + GEO Fix Pack and VoltFound Pro + SEO/GEO/Social Fix Pack are monthly subscriptions. You can cancel at any time; your plan stays active until the end of the month you have paid for and does not renew.
First month: You can cancel within 14 days of your first payment and we refund that payment. If you asked us to start applying fixes right away and fixes were applied before you cancelled, we deduct a proportional amount for the days your plan was active.
Refunds and the 14-day right to cancel. You can cancel within 14 days of your first payment and get a refund, minus the days you used after the trial. Because paid fixes are saved to your site, we first undo them: your site must still be connected (the VoltFound plugin installed, or the Wix app connected) so that Undo can run. We issue the refund once Undo has finished. If your site is no longer connected, email hello@voltfound.com; if you reconnect, we will run Undo and refund you, otherwise we review the request case by case. If you are a consumer in the EU or the UK, this condition does not limit your statutory right of withdrawal.
Later months: Payments for later months are not refunded, except where the Auto-Fix connection guarantee or your statutory rights apply.
This section replaces the earlier "once opened" rule for Fix Packs. Nothing here limits your rights under "Your Statutory Rights" in our Terms of Service. If your plan started with a free trial, "first payment" means the first charge made when the trial ends, and the 14-day period and any proportional deduction are counted from that charge.
Pro + SEO Fix Pack (paste-ready), Pro + GEO Fix Pack (paste-ready) and Pro + SEO/GEO/Social Fix Pack (paste-ready)
(English only for now.)
This plan is a monthly subscription. You can cancel at any time; your plan stays active until the end of the month you have paid for and does not renew. You can cancel within 14 days of your first payment and we refund that payment, even if you have already received your first pack. Payments for later months are not refunded. Nothing here limits your rights under "Your Statutory Rights" in our Terms of Service.
3. Auto-Fix connection guarantee
(English only for now.)
If your plan includes Auto-Fix, you can ask for a refund of your first monthly payment within 14 days of that payment, when all of the following are true:
- our records show at least one attempt to connect or apply fixes on your site that failed;
- our records show no fix applied successfully on your site; and
- we worked with you through support and could not solve the problem.
We check our connection records for your site before we decide, and a person reviews every request. If our records show that fixes were applied successfully, this guarantee does not apply and Section 2 applies instead. This guarantee is in addition to any rights you have by law, including the right to cancel described in Section 2.
4. Cómo solicitar un reembolso
Use el botón “Withdraw and refund” de su cuenta (Manage billing) o escriba a hello@voltfound.com dentro de los 30 días del cargo con su ID de pedido (visible en su recibo de Stripe). Respondemos en 5 días hábiles y procesamos los reembolsos aprobados al método de pago original. Esto no limita ningún derecho que tenga según la ley del lugar donde vive.
5. Contracargos
Contáctenos antes de disputar un cargo con su banco: la mayoría de los problemas se resuelven más rápido por correo. Las cuentas asociadas a contracargos abusivos pueden suspenderse.
Esta traducción se ofrece solo con fines informativos; en caso de conflicto con la versión en inglés, prevalecerá la versión en inglés, salvo que la ley aplicable disponga lo contrario.
Earlier version of this policy (in effect until October 15, 2026): https://voltfound.com/refund?v=1 Changes in version 4: Section 3a (Fix once guarantee) has been removed because the Fix once offer has ended.
Version 3 of this policy (in effect until November 4, 2026): https://voltfound.com/refund?v=3 Version 2 of this policy (in effect until October 23, 2026): https://voltfound.com/refund?v=2